FAQ's

How can I contact Shop Fige Team?

Feel free to contact us any time at:

email: info@shopfige.com

 

SHOPPING WITH US

 

How do I order online?

  1. Choose your item
  2. Select 'Checkout’.
  3. You will be asked to provide your details (adress where to ship goods and email adress or telephone number to provide you information about your parcel)
  4. After completing your customer information, choose 'Continue to shipping method'
  5. Double check if the adress is correct and select 'Continue to payment method'
  6. Choose your prefered payment method: Credit card (Shop Fige is proud to accept Visa and MasterCard, American Express) or PayPal.
  7. Fill your details. Note: If you have chosen to pay by PayPal after clicking "Complete order", you will be redirected to PayPal to complete your purchase securely.
  8. Complete order

 

What happens when I order?

Once you have sent your order, you should receive a confirmation letter about received information. The processing time due to amount of order can take 1-3 days. When your order will be collected and shipped you will receive a notification letter with tracking number provided. You can use this tracking number in following site:

Shop Fige parcel tracking

 

Where's my confirmation email?

If you have not received an order confirmation email within a few minutes of successfully placing your order then unfortunately there has been a technical hitch. Most common issues are incorrect email address or the email has gone to your ‘junk/spam’ mail. Please check your ‘junk mail’ folder. 

If you still cannot find the email, please contact info@shopfige.com providing your name and order number and we will confirm the status of your order.

 

How do I use promotional code?

The Promotional Code is entered in the ‘Discount Code’ box at Checkout.

Please note, Promotional codes can be used once only and cannot be combined with any other discount or promotional offer.

 

What happens if something I order is out-of-stock?

We will promptly inform you if there will be a delay in shipping of your order. However, you will receive your item 100%.

 

What if I am ordering and there is an issue in checkout?

If you have any technical issues whilst using www.shopfige.com, please contact info@shopfige.com for assistance.

 

Can I cancel or change my order?

At the moment, you cannot cancel or change your order as with the confirmation, your product is being prepared. However, processing due to volume of requests some days take up to 3 days, therefore try to contact any member of staff and support will provide you all available information.

 

 

When will my order be shipped?

Due to large umber of orders, proccesing takes up to 1-5 days. Shipping takes from 1-3 weeks. You are able to track your order in following website, which can also be found at the bottom of the page

TRACKING PARCELS

 

How much will the shipping cost to me?

Worldwide shipping is free

 

What if there's an issue with my order?

If you have any issues please email us at info@shopfige.com

 

Why I have received only one item when I ordered 2?

If your item is out of stock, to make delivery faster we can use multiple distribution centres, therefore your order as 2 different parcels. You should be receiving carrier notification of both items, so you would be able to track them both. If you're still worried, please do not hesitate to contact us at info@shopfige.com and we will provide you more information.

 

COOKIES

We use cookies to enhance and simplify your viewing experience. Cookies are tiny text files that are stored on your computer when you visit a website. Cookies eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, as well as track usage patterns.
We do not use cookies to store personal information, or to disclose to third parties. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Please note that if you choose to disable cookies, you may not be able to access all or part of our site and may be unable to use those services or engage in activities that require the placement of cookies.

 

SHIPPING QUESTIONS

 

How long will it take to my order to arrive?

 

North America

United States:  12-20 working days

Canada: 12-20 working days

 

South America

Brazil: 12-20 working days

 

Russian Federation

12-20 working days

 

Europe:

12-20 working days

 

NOTE: SHIPPING MIGHT BE DELAYED BY CARRIER. IF YOU HAVE ANY CONCERNS, PLEASE DO NOT HESITATE TO CONTACT US AT info@shopfige.com

 

 

What are delivery charges?

Delivery is free of charge

 

What happens if my item gets lost in mail?

You will have received a confirmation email providing you with a tracking number from the applicable carrier.  If your items are unable to be located by the carrier, please contact info@shopfige.com for assistance.

 

What happens if something arrives damaged or deffective?

Please contact info@shopfige.com within 7 days to report the issue. Following inspection of the returned item, Shop Fige will provide you a replacement or a refund.

 

What happens if I receive incorrect item?

If you receive an incorrect item, please contact info@shopfige.com immediately and we will arrange for the correct item to be sent to you. We will also reimburse you for cost of return postage of the incorrect item.

 

Can you deliver to my work adress?

Yes, we can deliver to your place of work. Please ensure to include the Business Name with your shipping address, to help the delivery driver find you.

 

Can I ship to multiple adresses?

No, we are not able to provide split shipments. You will need to create multiple orders if you wish to send to multiple destinations.

 

Can I track my order?

When your order has been dispatch from Shop Fige Distribution Centre you will receive a dispatch confirmation email advising carrier and tracking information. In the unlikely event that you have any problems with your order, please contact info@shopfige.com

 

Why I haven't received my order?

If you have not received a dispatch email, please contact info@shopfige.com quoting your order number (eg. #180011) and we will investigate this for you. In most cases, this is just a case of an incorrect contact email or our emails being marked as junk.

If you have received your dispatch email but the parcel has not arrived, first check the location using the tracking number provided in your confirmation email.

If the carrier cannot locate your parcel, please contact info@shopfige.com for assistance.

 

RETURNS & REFUNDS POLICY

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.




Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shopfige@gmail.com



Exchanges 

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopfige@gmail.com and send your item to: Bolingbroke road 81 Coventry GB CV3 1AP



Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.



Shipping

To return your product, you should mail your product to: Bolingbroke road 81 Coventry GB CV3 1AP

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.