SHIPPING QUESTIONS

 

How long will it take to my order to arrive?

 

North America

United States:  12-20 working days

Canada: 12-20 working days

 

South America

Brazil: 12-20 working days

 

Russian Federation

12-20 working days

 

Europe:

12-20 working days

 

NOTE: When international orders reach their destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. For more info please contact info@shopfige.com

 

 

What are delivery charges?

Delivery is free of charge

 

What happens if my item gets lost in mail?

You will have received a confirmation email providing you with a tracking number from the applicable carrier.  If your items are unable to be located by the carrier, please contact info@shopfige.com for assistance.

 

What happens if something arrives damaged or deffective?

Please contact info@shopfige.com within 7 days to report the issue. Following inspection of the returned item, Shop Fige will provide you a replacement or a refund.

 

What happens if I receive incorrect item?

If you receive an incorrect item, please contact info@shopfige.com immediately and we will arrange for the correct item to be sent to you. We will also reimburse you for cost of return postage of the incorrect item.

 

Can you deliver to my work adress?

Yes, we can deliver to your place of work. Please ensure to include the Business Name with your shipping address, to help the delivery driver find you.

 

Can I ship to multiple adresses?

No, we are not able to provide split shipments. You will need to create multiple orders if you wish to send to multiple destinations.

 

Can I track my order?

When your order has been dispatch from Shop Fige Distribution Centre you will receive a dispatch confirmation email advising carrier and tracking information. In the unlikely event that you have any problems with your order, please contact info@shopfige.com

 

Why I haven't received my order?

If you have not received a dispatch email, please contact info@shopfige.com quoting your order number (eg. #180011) and we will investigate this for you. In most cases, this is just a case of an incorrect contact email or our emails being marked as junk.

If you have received your dispatch email but the parcel has not arrived, first check the location using the tracking number provided in your confirmation email.

If the carrier cannot locate your parcel, please contact info@shopfige.com for assistance.

 

 

RETURNS & REFUNDS POLICY

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

• Items must be returned within 30 days of receipt.
• We offer FREE RETURNS however you must obtain proof of postage just in case your order is lost on its way back to Shop Fige.

 

We will refund the postage charge if you have cancelled your contract with us in accordance with the Distance Selling regulations. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shopfige@gmail.com

Exchanges 

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopfige@gmail.com and send your item to: Bolingbroke road 81 Coventry GB CV3 1AP

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Bolingbroke road 81 Coventry GB CV3 1AP

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.